What do most typical project plans have in common? They focus on the technical portion of the work without addressing customer service. At Hallam-ICS, we recognize that your client experience is based upon our technical deliverable along with every interaction you have with our team. That’s why we’ve developed robust processes that support both technical implementation and customer service creating an exceptional client experience on every project.
Technical Quality: We ensure technical quality through ISO-9001, industry standards, regulations and best practices.
Customer Service: CODESTM is our focused collaboration process that ensures both project quality and your satisfaction.
How much oversight a client wants to have on the individual decisions on a project can range from “call me when you're done” to “let me know before you make any decisions.” The level of oversight that a client wants to provide can vary based upon the criticality of the project, complexity of the technology, how clearly defined the scope is, and the personality of the client.
Most clients have defined standards for their documentation. Understanding how the client wants the project documentation developed and delivered at the outset of the project will lead to efficiencies during project execution and minimize rework at project close out or turnover.
This may be the most important part to creating a great customer experience. Many projects begin with a written Scope of Work that neatly describes the technical objectives for the project; design a new chilled water system to support the requirements of new equipment or upgrade the automation system from a PLC-5 to a ControlLogix PLC. The scope of work is typically written by the system engineer. However, there are always many more stakeholders associated with the project and many expectations that have not been included in the Request for Proposal.
One key measure of project success is adherence to schedule. Whether it is getting a manufacturing line running to meet product demand or completing construction for when students and researchers return to campus, meeting the project schedule is an essential element of every project we take on. We’ll work with the client to develop a project schedule, but more importantly to understand what is driving the schedule and the key milestones to meet the schedule requirements.
We asked our clients how likely would they recommend Hallam-ICS?
9.4 out of 10
What do you value about working with Hallam-ICS?